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Sanctum Toys and Collectibles is a Registered business and by using this online store to place an online order you are accepting the terms and conditions as stated below:
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1. All goods and services supplied by Sanctum Toys and Collectibles are supplied on the following terms and conditions. ​
2. All orders placed (In-Stock or Pre-Order) via any of our websites (sanctumtoys.com) or any of our social media platform (Facebook & Instagram) are bound by the same terms and conditions.
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3. All orders are final once you have placed them across all our websites.
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4. Payment must be in full before an order can be finalised and sent. Pre-orders must have either full payment or minimum pre order payment as stated on the web page.
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5. Cancellations of orders and pre-orders can occur only if it hasn't progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched. We do not offer a change of mind refund and all funds must either be returned to the customer as store credit, or the order can be changed over to another product. Cash refunds will not be given.
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6. Alterations/add-ons to existing orders can occur only if it hasn't progressed past the point where it’s paperwork has been sent to the warehouse to be processed and dispatched.
7. All products pricing is shown within Malaysia Ringgit (MYR) and the website can show your local currency if you choose so at the top of the website. (Your local currency can change slightly due to daily changing exchange rates/Paypal rates). During the checkout process, the full amount of your order, in MYR is shown as “Grand Total To Be Charged”.
8. Sanctum Toys and Collectibles reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order.
9. Sanctum Toys and Collectibles reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting it's actual RRP. (Recommended Retail Price)
10. Sanctum Toys and Collectibles reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer name and address.
11. As we have thousands of products online sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case, we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product.
12. International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments. Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply.
13. All Retail Packaging images are kept up to date where possible, however designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer.
14. All Domestic shipping information can be located within our terms and conditions (Click Here)
15. All International shipping information can be located within our terms and conditions (Click Here)
16. Our Returns Policy can be located within our terms and conditions (Click Here)
17. All information relating to returned orders can be located within our terms and conditions. (Click Here)
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